Request a refund

Refunds apply in the cases set out in the Terms: before teacher confirmation, expiry of the 3-hour response window, cancellation by the teacher (more than 3 hours before start), or established dispute (session not delivered, etc.).

Submit your request via the Platform within forty-eight (48) hours of the cancellation or incident.

Khishango reviews requests within forty-eight (48) business hours. Mobile Money refunds are processed manually within three (3) to five (5) business days, depending on operators.

Contact support@khishango.com with the session ID if the refund has not appeared after that period.