How can we help you?

Go to Search from the home page or the Services menu. Enter a subject (e.g. Mathematics, English) and optionally a city or neighbourhood.

Filter by hourly rate, lesson format (in-person, online) and language zone (Francophone / Anglophone) to refine results.

Review each tutor profile: photo, credentials, reviews and the Verified Teacher badge before booking.

From a tutor profile, tap Book or Message to start a conversation.

Include the learner's level, subject, availability and preferred format (in-person or video). The more detail you provide, the faster the tutor can reply.

Khishango does not charge a subscription to contact teachers — you only pay for booked sessions.

The Verified Teacher badge means Khishango has checked identity, credentials and experience.

Read reviews from other families and the number of sessions completed on the platform.

If in doubt, contact our team on WhatsApp before confirming a first lesson.

After agreeing with the teacher, choose date and time in the booking flow. Times are shown in Cameroon time (WAT).

Check the summary (duration, price in FCFA, location or video link) before paying securely via CinetPay (MTN MoMo, Orange Money or card).

After payment, the teacher has three (3) hours to accept or decline the request (Terms, art. 6). If there is no response, the booking expires automatically.

The session is only confirmed after the teacher accepts and Khishango confirms payment. You'll get a notification; find the session under My lessons or Planning.

Before the teacher accepts: you can cancel as long as they have not confirmed. Full refund on request submitted within forty-eight (48) hours of payment.

After confirmation: Parent or Learner cannot unilaterally cancel through the app. Any change must be agreed with the teacher (messaging) or via support@khishango.com.

Rescheduling: only the teacher can propose a new slot, at least twelve (12) hours before the original time, using the tools provided on the Platform.

If the teacher is absent or there is an issue, report it via the app, WhatsApp or Report an issue. Khishango reviews the dispute (Terms, art. 11).

The tutor shares the video link or instructions in messaging before the session.

Test mic and camera a few minutes early; a stable 3G connection is enough for most lessons.

If you hit technical issues, tell the tutor immediately and report the incident via the app if the session could not start (Terms, art. 11).

Khishango accepts MTN Mobile Money, Orange Money and Visa/Mastercard in XAF (FCFA), whole amounts only, via CinetPay (partner aggregator).

Parents pay from their family account; each child booking is paid separately with no mandatory subscription.

At checkout you are redirected to CinetPay; keep your SMS or email receipt.

The session amount is shown before you pay. Khishango's commission (15%) is displayed at booking (Terms, art. 7).

Each teacher sets an hourly rate in FCFA depending on subject and level.

Session total = hourly rate × duration. Khishango deducts a fifteen percent (15%) commission on each paid session, shown at booking (Terms, art. 7).

For long-term paths, some teachers offer packages — agree directly with them while respecting the Terms (no off-platform payment).

Refunds apply in the cases set out in the Terms: before teacher confirmation, expiry of the 3-hour response window, cancellation by the teacher (more than 3 hours before start), or established dispute (session not delivered, etc.).

Submit your request via the Platform within forty-eight (48) hours of the cancellation or incident.

Khishango reviews requests within forty-eight (48) business hours. Mobile Money refunds are processed manually within three (3) to five (5) business days, depending on operators.

Contact support@khishango.com with the session ID if the refund has not appeared after that period.

Tap Sign up, choose Student or Adult learner, then enter email or phone (+237…).

Verify your account with the OTP sent by SMS or email.

Complete your profile (level, subjects) for better recommendations.

On the Login page, tap Forgot password and enter your email.

Follow the link received (valid 1 h) to set a new password.

If you mainly log in by phone, use OTP login from the login screen.

Enable push notifications on first open of the PWA on Android.

You'll get a reminder before each confirmed session and when a tutor messages you.

Manage preferences in Profile → Notifications.