Help for parents

When signing up, select Parent to manage one or more children from a single dashboard.

Verify your Cameroon phone number (+237…) — used for OTP login and session alerts.

You can add child profiles after your first login.

From Profile → My children, tap Add a child and enter first name, school level and subjects.

Each child can have their own bookings; you validate payments from the parent account.

Messages with tutors remain visible to the parent for oversight.

Search for a tutor as a student would, then select the relevant child when booking.

The summary shows the child's name, subject and amount in FCFA.

Confirmations and reminders are sent to your device.

Before the teacher accepts: you can cancel as long as they have not confirmed. Full refund on request submitted within forty-eight (48) hours of payment.

After confirmation: Parent or Learner cannot unilaterally cancel through the app. Any change must be agreed with the teacher (messaging) or via support@khishango.com.

Rescheduling: only the teacher can propose a new slot, at least twelve (12) hours before the original time, using the tools provided on the Platform.

If the teacher is absent or there is an issue, report it via the app, WhatsApp or Report an issue. Khishango reviews the dispute (Terms, art. 11).

View past and upcoming lessons in the family planning view.

After each session you can leave a review to help other parents.

Message the tutor for a learning update.

Payments are in XAF via CinetPay (MTN MoMo, Orange Money, card).

A receipt is available after each successful transaction.

For several children, each booking is paid separately — no mandatory subscription.