Cancel or change a lesson

Before the teacher accepts: you can cancel as long as they have not confirmed. Full refund on request submitted within forty-eight (48) hours of payment.

After confirmation: Parent or Learner cannot unilaterally cancel through the app. Any change must be agreed with the teacher (messaging) or via support@khishango.com.

Rescheduling: only the teacher can propose a new slot, at least twelve (12) hours before the original time, using the tools provided on the Platform.

If the teacher is absent or there is an issue, report it via the app, WhatsApp or Report an issue. Khishango reviews the dispute (Terms, art. 11).